Employee’s want their managers to be mindful of their needs and are less accepting of insensitive behaviour and actions. With social awareness of Emotional Intelligence, or EQ, on the increase, leaders must recognise this, respond appropriately and develop this important interpersonal skill.
In part one, we introduced the importance of Emotional Intelligence, or EQ, highlighting the need for managers and leaders to become more aware of their own emotions and how to manage these. Now, let’s continue focusing on the range of ‘domains’ identified by Daniel Goleman:
Channelling emotions towards a goal or objective helps to keep focused. This mind-set helps you stay motivated, encourages self-discipline and avoids distractions that can get in the way of you achieving your goals. Self-motivated leaders are able to keep positive and focused on where they want to get to, often demonstrating discipline and high standards of achievement.
Re-evaluate – remind yourself of your goals, your achievements, the important things in life for you and what makes you most passionate.
Be optimistic – whilst this may not come naturally, motivated leaders are usually very positive no matter what happens. Look for at least one positive, it may only be small but you will be surprised at how this keeps you focused.
Recognising and understanding other people’s emotions
Leaders that employ empathy earn them the respect and loyalty of their teams, which is invaluable. Having the ability to put yourself in someone else’s situation is a must have if you want to manage a successful team or organisation.
Body Language – remember, not all communication is verbal so pay attention to what is not said just as much as you do on what is said.
Really Listen – most of us only retain 25% of what we hear. Eliminate barriers that stop you from listening and learn different techniques to enhance your listening skills.
Acknowledge feelings – don’t ignore other people’s feelings, acknowledge the situation and how they may be feeling, then see what you can do to rectify or improve things.
This is a true test of leadership and interpersonal effectiveness and in simple terms refers to having great social skills. Those that are able to communicate effectively under any circumstances are often good at managing change and resolving conflict and will set examples with their own behaviour.
Communication skills – don’t think that these can’t be improved. There are lots of techniques and methods that can dramatically improve these skills and help you to become a master of communication.
Praise others – don’t be shy in recognising your team’s efforts and achievements. Be quick with praise and show your team how much they are appreciated.
Over the years it has been shown that leaders with a high EQ are more productive and successful at what they do. However, the good news is that your EQ is not a fixed trait; and whilst it can be challenging to acknowledge your weaknesses, it can be very enlightening to understand your strengths. Luckily our brains are capable of learning new information and skills at any age and time, so take the first step to improve your emotional skills and become a truly successful manager and leader.