Managing Change in the Workplace
09 Nov

Managing Change in the Workplace

Many of us say that we are okay with change, but when it comes to it our experience can be something quite different!

 

Chris and Yvette from Right Trax Training talk about how to positively experience change at work.

 

Join our private and FREE Facebook group for support with your personal and professional development. With regular posts and Facebook Lives on a variety of topics, there’s always something to get involved with!

 

Click the image below and join now…

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The Importance of Self-Development
07 Nov

The Importance of Self-Development

Take 10 minutes to check in with where you are with you development!

 

For support with your personal and professional development, the link to join our private Facebook group is in the comments below…

 

Join our private and FREE Facebook group for support with your personal and professional development. With regular posts and Facebook Lives on a variety of topics, there’s always something to get involved with!

 

Click the image below and request to join now…

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Managing Our Mindset Demons
16 Oct

Managing Our Mindset Demons

Our mindset has the power to make or break our success and our development…so how do we take control and manage it?

 

Watch our short Facebook Live to find out our top tips for mindset management!

 

Join our private and FREE Facebook group for support with your personal and professional development. With regular posts and Facebook Lives on a variety of topics, there’s always something to get involved with!

Click the image below and request to join now…

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How to Develop Stronger Relationships Without Causing Conflict!
10 Aug

How to Develop Stronger Relationships Without Causing Conflict!

Interpersonal Skills

Do you need to develop stronger relationships at work, adapt and connect with others easily and manage conflict more confidently?

 

Who amongst us doesn’t have to try and get along with others at work, a bit like the pen pot you have on your desk, all stuck together in a confined space!

 

When we work together, conflict is inevitable; perhaps with other members of your team, with your manager or even your stakeholders. This can lead to feelings of stress and disengagement, so much so that often it’s not the organisation we leave, it’s the environment.

 

The one thing you can control and influence is the quality of how you communicate and interact well with other people.

 

Catch-up with our free online training session below, delivered from our Facebook Group, to find out how you can develop these vital skills and learn how to change your life for the better!

 

Let us know if you would like any more details on the programme mentioned from 45 minutes in!

 

 

…and as if that’s not enough, download our cheat sheet to help you start making a difference TODAY!

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The Pain of Conflict in Communication
28 Jul

The Pain of Conflict in Communication

Communication at work can often feel like a tug of war where one person must win and the other must lose…but how do we work together with our different styles to successfully work through our conflict?

 

Watch our Facebook Live to find out!

 

Catch-up with our free online training for support on how to develop stronger relationships without causing conflict at work here.

 

Join our private and FREE Facebook group for support with your personal and professional development. With regular posts and Facebook Lives on a variety of topics, there’s always something to get involved with!

Click the image below and request to join now…

Managing Conflict…is this the biggest key?
14 Jul

Managing Conflict…is this the biggest key?

Wherever there are people working together, conflict in inevitable, and it’s no wonder when we all have differences in personal styles and objectives to achieve.

 

Watch our short Facebook Live to find out our top tip for managing conflict!

 

Join our private and FREE Facebook group for support with your personal and professional development. With regular posts and Facebook Lives on a variety of topics, there’s always something to get involved with!

Click the image below and request to join now…

Handling Difficult Conversations: have you got an elephant in the room?
28 Jun

Handling Difficult Conversations: have you got an elephant in the room?

rtt difficult conversations

Difficult conversations can be extremely daunting and all too often we choose to avoid them or dilute the message that we really want to give.

 

According to the Chartered Management Institute (CMI) 66% of people feel stressed knowing that there is a difficult conversation on the horizon, which would indicate that many of us have too many elephants roaming loose in our lives…so what can we do remove them? In fact, avoidance tactics are being used in abundance!

 

difficult conversations stats
 

At work, difficult conversations are often linked to poor performance, behaviours or managing personality clashes. In our personal lives it can be anything from someone leaving the lid off the toothpaste to the more serious dynamics of a relationship. Usually, these conversations need to be had on a one-to-one basis and no matter how serious the issue, they can really test our communication skills.

 

A lot of the reasons for avoidance often stem from a lack of confidence. It’s so normal for us to predict and expect a negative outcome and therefore we’re setting ourselves up to fail before we even begin. However it doesn’t have to be like that, if you are unhappy or upset about a situation or behaviour then why would you allow the pain to continue by putting up with it? We’re not suggesting that you start to go around shouting and being demanding with everyone that you’re unhappy with, in fact quite the opposite.

 

Here are five simple steps that can help you to have a meaningful and healthy discussion:

1. Don’t put it off

Stop thinking “it’s not worth it’ or ‘I’ll wait to see what happens’. Be brave, take a deep breath and start to take back control of the situation. The first step is to give you and them time to cool off and then plan a good time to meet, allowing plenty of time for reflection and consideration of each others points.

2. Prepare

Take some time to think about what you want to raise and how you’re going to articulate it. Don’t try to ‘plan’ the conversation as they rarely go the way you think they will, however preparing will help you to be confident in want you want to address and be really clear and confident in what you want to address.

3. Listen

A bad habit that many of us have is to focus on what WE want to say next rather than actually listening to what is being said to us. By hearing and acknowledging the other persons point of view you are actually showing how much you care.

4. Be respectful

Use direct and non-emotive language that focuses on the facts and describes a situation without being emotional. Natural language, facts and specific examples will stop this becoming a personal attack and help to focus on resolving the issue.

5. Expect a positive outcome

If you think it’s going to be disaster then it probably will be. Try thinking less about it being ‘difficult’ and more about having an open and honest conversation. The topic may be a little tricky or sensitive but by focusing on positive alternatives and solution’s means you’re more likely to get an outcome that is beneficial for everyone.

Watch our short Facebook Live video below for more help on having difficult conversations and join our free Facebook group to be a part of future Lives on a range of personal and professional development topics!

 

 

 

Good luck going forth and having your conversations! Find out more about our employee training and development and interpersonal skills workshops or get in touch for further support!

Complete Our Webinar Survey and Win a FREE Coaching Session!
06 Mar

Complete Our Webinar Survey and Win a FREE Coaching Session!

We promise to keep it brief with just a few questions and then give you a chance to tell us any other webinar-thoughts at the end!

 

Be sure to tell us your name and email address if you’d like to be in with the chance of winning a free developmental coaching session

We need your response by Friday 17th March to be entered into the draw and the lucky winner will be contacted by email.

 

Click below to take the survey!

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Do You Lead with Emotional Intelligence? (PART TWO)
01 Mar

Do You Lead with Emotional Intelligence? (PART TWO)

Emotional intelligence interpersonal skill 2

Employee’s want their managers to be mindful of their needs and are less accepting of insensitive behaviour and actions. With social awareness of Emotional Intelligence, or EQ, on the increase, leaders must recognise this, respond appropriately and develop this important interpersonal skill.

 

In part one, we introduced the importance of Emotional Intelligence, or EQ, highlighting the need for managers and leaders to become more aware of their own emotions and how to manage these. Now, let’s continue focusing on the range of ‘domains’ identified by Daniel Goleman:

Motivating yourself

Channelling emotions towards a goal or objective helps to keep focused. This mind-set helps you stay motivated, encourages self-discipline and avoids distractions that can get in the way of you achieving your goals. Self-motivated leaders are able to keep positive and focused on where they want to get to, often demonstrating discipline and high standards of achievement.

Re-evaluate – remind yourself of your goals, your achievements, the important things in life for you and what makes you most passionate.

Be optimistic – whilst this may not come naturally, motivated leaders are usually very positive no matter what happens. Look for at least one positive, it may only be small but you will be surprised at how this keeps you focused.

Recognising and understanding other people’s emotions

 

Leaders that employ empathy earn them the respect and loyalty of their teams, which is invaluable. Having the ability to put yourself in someone else’s situation is a must have if you want to manage a successful team or organisation.

Body Language – remember, not all communication is verbal so pay attention to what is not said just as much as you do on what is said.

Really Listen – most of us only retain 25% of what we hear. Eliminate barriers that stop you from listening and learn different techniques to enhance your listening skills.

Acknowledge feelings – don’t ignore other people’s feelings, acknowledge the situation and how they may be feeling, then see what you can do to rectify or improve things.

Managing relationships

This is a true test of leadership and interpersonal effectiveness and in simple terms refers to having great social skills. Those that are able to communicate effectively under any circumstances are often good at managing change and resolving conflict and will set examples with their own behaviour.

Communication skills – don’t think that these can’t be improved. There are lots of techniques and methods that can dramatically improve these skills and help you to become a master of communication.

Praise others – don’t be shy in recognising your team’s efforts and achievements. Be quick with praise and show your team how much they are appreciated.

The Goleman Model of Emotional Intelligence

Over the years it has been shown that leaders with a high EQ are more productive and successful at what they do. However, the good news is that your EQ is not a fixed trait; and whilst it can be challenging to acknowledge your weaknesses, it can be very enlightening to understand your strengths. Luckily our brains are capable of learning new information and skills at any age and time, so take the first step to improve your emotional skills and become a truly successful manager and leader.

 

At Right Trax Training, we can help your people to develop their Emotional Intelligence. Find out more about our interpersonal skills workshops.

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