How to Develop Stronger Relationships Without Causing Conflict!
10 Aug

How to Develop Stronger Relationships Without Causing Conflict!

Interpersonal Skills

Do you need to develop stronger relationships at work, adapt and connect with others easily and manage conflict more confidently?

 

Who amongst us doesn’t have to try and get along with others at work, a bit like the pen pot you have on your desk, all stuck together in a confined space!

 

When we work together, conflict is inevitable; perhaps with other members of your team, with your manager or even your stakeholders. This can lead to feelings of stress and disengagement, so much so that often it’s not the organisation we leave, it’s the environment.

 

The one thing you can control and influence is the quality of how you communicate and interact well with other people.

 

Catch-up with our free online training session below, delivered from our Facebook Group, to find out how you can develop these vital skills and learn how to change your life for the better!

 

Let us know if you would like any more details on the programme mentioned from 45 minutes in!

 

 

…and as if that’s not enough, download our cheat sheet to help you start making a difference TODAY!

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Listening Skills (part two): Why Should We Listen To You?
28 Oct

Listening Skills (part two): Why Should We Listen To You?

We often pride ourselves on our strong listening skills, yet we are guilty of demonstrating the complete opposite not only when listening to others, but when we want to be listened to!

 

Last week, we looked at how to be a better listenerbut good listening works both ways; you must make sure that you are not only listening to others, but that people also want to listen to you.

 

How to make sure others want to listen to you:

 

  • Know what you want to say. This may be easier if you ‘think to speak’ rather than ‘speak to think’, but take time to consider the main points you want to get across before you speak.

 

  • One step at a time. Ensure your audience is more likely to understand you by making one point at a time. This is preferable to overwhelming them with too many ideas at once. This can also help to focus your own thoughts whilst speaking.

 

  • Slow down! If we are anxious or excited, we often talk too quickly. It’s worth listening to a television newsreader and you will hear that they speak much more slowly than you do. Strive to emulate the professionals by adopting an effective rate of speaking. It’s a skill worth practicing.

 

  • Fight the monotone. A monotone voice can convey to the listener that you are bored or too controlled. Again, this takes practice, but it is well worth the effort.

 

  • Right place, right time. Think about the environment where you are talking and respect the subject matter. People speak more freely and openly when they are comfortable. Don’t have a potentially sensitive discussion with someone in a public setting.

 

  • Repeat and confirm. From time to time, it can be worthwhile asking your listener to repeat what you have said to check their understanding. This avoids misunderstanding and differing perceptions that can lead to confusion and frustration down the line.

 

Thanks for listening!

 

Right Trax Training are a learning & development consultancy who are passionate about helping businesses to develop their people to be better at what they do. Get in touch today to find out how we can help.

Listening Skills (part one): How Good Are Your Listening Skills?
21 Oct

Listening Skills (part one): How Good Are Your Listening Skills?

Being a great listener is a valuable skill that we can all work at improving and developing…but how often do you stop to consider just how good your listening skills are?

 

Here are some techniques you can try to increase the effectiveness of your listening skills:

 

  • Concentrate on really hearing the speaker. Try to clear your mind of other thoughts or agendas you may have, and just focus on their voice.

 

  • Two ears, one mouth! During conversations, aim to consciously listen for around 75% of the time and try to speak for only 25% of time. This is one of the most powerful ways to ensure that you are learning all you can from the other person. If you ask a question, be sure to really listen to their answer before asking another one.

 

  • It’s not what you say… Use your body language to show the other person that you are interested in what they have to say. Nodding is a powerful but silent way of showing that you are interested in hearing them. Think about how you know when others are listening to you – for example you might notice them leaning forward and maintaining eye contact. Try to watch for physical gestures towards you and ensure that yours are compatible.

 

  • Stay in the moment. Try not to think about what to say next whilst you are listening. Our brains work much faster than the human voice and therefore your brain can easily lose the ability to concentrate on the other person’s voice. As a better alternative, trust in the fact that you will get your chance to respond when they are done…and for a bonus tip: silence is okay too! It shows that you are respectfully listening and considering what someone has to say.

 

  • Listen between the lines. Pay attention to the other person’s speaking style. Do they speak loudly, or softly? Slow or fast? Knowing which style people prefer means you are more likely to get agreement or ‘buy in’ if you also use their favoured style when it’s your turn to speak.

 

  • Let them finish. Be patient and let the speaker finish each of their points before you offer your opinion or contribution. Taking time to check your understanding, or asking for time to summarise, shows the other person that you are really listening – and that you will expect the same from them.

 

Before we go, our friends at Merlin have put together a great resource of tips for crucial customer support problems, which you can view here.

 

Thanks for listening.  Come back next week for help on making sure others want to listen to you!

 

Right Trax Training are a learning & development consultancy who are passionate about helping businesses to develop their people to be better at what they do. Get in touch today to find out how we can help.

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